Frequently Asked Questions FAQ
General Questions
SSL website certification
The website has obtained the SSL website security certificate, which means that you are currently connecting a link protected by SSL encryption, and the online transaction information you submit will be subject to Encryption to ensure the security of data transmission.
We have a studio in Kwun Tong for display purposes. Since the opening hours are uncertain, please make an appointment by phone or Whatsapp.
Workshop address: Room 37, 2/F, Victory Industrial Building, 16 Wong Chuk Hang Road, Wong Chuk Hang (Wang Chuk Hang MTR Station Exit B about a 6-minute walk)
Tel: 9845 7187
WhatsApp: 9845 718
- Each item is marked "In Stock" or "Sold Out" for easy identification.
- If the item is sold out, you can make pre-order with us. When the item is back in stock, it will be notified via Whatsapp as soon as possible.
The system will calculate the shipping cost based on the chargeable weight, delivery address and shipping method of the item, and the required shipping fee will be listed on the checkout page.
For details, please visit: https://hanezakka.com/policies/shipping-policy
1. Credit card payment
Support online payment by credit card (Visa, MasterCard or American Express). All online transactions are done through the Shopify Pay system and we do not store your credit card information.
Most of the items can be picked up immediately after placing an order online and paying for it. When the item is ready, we will notify you via Whatsapp.
Do you have any other questions?
Welcome to contact us through the following methods, we will reply as soon as we receive.